Setting Research Targets: Using a Scenario Planning Process to Envision How the World Might Change

Colleen Murray, Jump Associates

Mental  Models: Sparking Creativity Through Empathy

Indi Young, Adaptive Path

Dancing with Ambiguity: Is it the Designers' Fault or the Users'?

Larry Leifer, Stanford

Can’t We Just All Get Along? Human-centered Design Meets Agile Development

Maria Giudice, Hot Studio, Inc.

Field Stories from Latin America: Considerations for Design Researchers

Luis Arnal, in/situm

High-Definition User Research

Rob Tannen, Bresslergroup

Deconstructing Design

Laura Seargeant Richardson, M3 Design

Which Is the Salt?

Don Norman, Nielsen Norman Group