engageID | The Institute of Design's Student Newsletter
 

March 10 th, 2006. Issue #12
Summary

  • Editorial
    • IDers hit the road
  • ID News
    • socialID T-shirt Party & Dodgeball team
    • AWF 2006 gearing up
    • insideID lecturette: Motorola's Sung-Gul Hwang
  • Recent events
    • recruitID
    • InDesign Lecturette
    • Aaron Marcus speaks
  • Showcase
    • Shelter in a Cart: Foundation project
    • Clear Rx: Target's prescription solution
  • IDers: Past and Present
    • New IDer: Josh Kaplan
    • Old IDer: Phillip LaFargue
  • Of interest
    • Around Town. "Topolobampo"
    • Observed

 

   
 
  IDers Hit the Road
 

ID must be one of the few places in planet earth where time is compressed, people measure the passing of time according to deadlines, and there are no seasons, only sessions. Yes, believe it or not we are half way through the semester and even though many classes should be over, and we all should be more relaxed, these last two weeks have been really heavy. Next week's break should be a time to recharge and prepare for B session. Be on the lookout for socialID's events too. That t-shirt design party sounds like a good chance to explore new, creative design methodologies.

RecruitID was two fabulous (say it with Zach's accent) days of meeting, greeting, a little schmoozing, inspiring talks, presentations and informal close encounters of the design kind with many companies. We could feel everybody's excitement about the internships we all dream about for this summer or this first job after school that we certainly would not mind to land. Indeed it has been a fantastic opportunity both for first timers and an engrossing experience for the others, independent of the goals of the whole event. If we were to thank everyone who helped, the list would be enormous, but special thanks go to Jereme Dumm, Kristy Scovel, David McGaw and the administrative staff for their tireless efforts. Actually, I think they eventually did get tired, but they worked hard anyway. Thank you.

This intersession week has probably been the busiest we have seen lately with so many classes wrapping up, lecturettes, presentations and of course people arranging last minute travel plans and starting to pack their bags. An informal survey yielded that this next week, IDers will sprawl all over the world. We have heard people will go to Costa Rica, Miami, Los Angeles, England, Ireland, Tortola and even Kentucky! Undoubtedly people here are curious and want to expand their minds with rich experiences, but maybe most importantly, people want to get away from their fabulous desks and flexo lamps with whom they have shared so many deadlines and assignments for the last 53 days. Happy deserved holidays all!

Your editors,

Alex Cheek
Enric Gili Fort


back to top

ID News
  socialID: T-shirts & Dodgeball
 
picture of ball


ID T-Shirt Making Party!

Friday, March 24, 7 pm
6th floor Steelcase room

Come design the next official Institute of Design t-shirt over beer and pizza! T-shirts, iron-on transfers, a printer, and dinner will all be provided. Bring fresh ideas, your illustration skillz, your laptop, and a pair of scissors, if you have one.


sportsID's new events
picture of ball

Ever been so frustrated with the printer at school that you wish you could slam it into submission with a rubber ball?

Er...even if you haven't, come out and join one of ID's two Dodgeball teams! Intramural games begin the week of March 27 and will last for about 7 weeks. You have the option of joining either a Sunday afternoon or Thursday evening team, and the per person fee will be around $30-$35.

WE NEED MORE GIRLS!

Please email joycec@id.iit.edu if interested.




back to top


 

AWF 2006 gearing up

 

Planning is well under way for the 2006 About, With, and For conference on user research. In the weeks after spring break, opportunities will arise to take part in deciding the theme and content of next year's About, With and For. Stay tuned…

AWF/engageID crew

FYI: Check out last year's conference site. www.aboutwithandfor.com

back to top


 

insideID
upcoming lecturette from Moto's Sung-Gul Hwang

 
picture of ball

THE SHORT:
Who: You, yourself, and Irene
What: The Design Story behind SLVR
When: Wednesday, March 29th, 12:30pm
Where: 6th floor, Nathan, as usual

THE LONG:
Sometimes, you have to wonder how Motorola gets away with using certain four-letter words. Starting with the RAZR, their vocabulary has now expanded to include ROKR, PEBL, and SLVR. But how are these products designed?

On Wed. March 29, Sung-Gul Hwang, an ID alum, will share with us the story behind the design decisions made in the development of SLVR. Sung-Gul overlooks the development of the SLVR line, while another ID alum designed the product itself. He will showcase the application of ID's approach to the design of SLVR. Now if I could just get one of these for free somewhere ...

Anyways, hope to see you there,

Eric Niu
insideID


back to top

   
Recent events
  recruitID: Huge success!
 

Our collective hats are off to the great work of the recruitID crew. For three days last week, ID was full to the brim with recruiters from all over the design world. Representatives from a huge list of companies came and lto check out ID's unique methods and work.

Among them were people from:

Adaptive Path
Arc Worldwide
Bose
Brooks Stevens Design
Chase Design
Cheskin
Dyson
Filter Talent
GE Health Care
General Dynamics
Janou Pakter Inc.
Jump Associates
Leo Burnett
Lextant
Mayo Clinic
McDonalds
MetaDesign
Microsoft
Motorola
Radio Flyer
Roundarch
Regional Trasportation Authority
RTC
Rita Sue Siegel Resources
SAP Labs
Sapient
Sonic Rim
Steelcase
Teague
Unilever
Webitects
Wert & Company
Yahoo

Thanks to all who came to visit and interview.

This impressive list is even more amazing when accompnied by the numbers. Over three days, about 40 companies held over 600 interviews with about 120 students and alumni. Patrick Whitney, ID's director, has commented on a few of the more well-known blogs about the event with some very nice comments and insights into the great demand for ID students and the new way of thinking and working that they bring to an organization. ( Designobserver.com , Businessweek.com) Also, he called it "wildly successful" saying further, "Several of the visitors told me how impressed they were with the people they were interviewing and the overall event."

We at the newsletter agree. The open interactive fromat of the conference was very conducive to casual interaction between students and interviewers. Great student project presentations showed off ID's best work. The cocktail reception Monday night allowed for was a fun way to get to know the attendees in a more personal setting.

Our keynote speaker, Craig Sampson from IDEO, was another highlight. He spoke to his work with some large institutions especially in health care, and design's ability to "meaningfully improve the lives of people" while "significantly improving a client's business." He broke down the health landscape into a biological metaphor of DNA, protiens, cells... and on up through family, culture and planet, and pointed out important sites of recent innovation and where there is still room for improvement.

The recruitID team is already thinking about next year and has sent out a survey to ID students in the interest of self-betterment, be sure to fill it in if you got it..

 


back to top

 

InDesign Tutorials: Lecturette with David McGaw
by Alexa Curtis

 
Photo of David McGaw

Tuesday, David McGaw put together an incredible demonstration of how to organize and construct presentations in InDesign, noting some common pitfalls and how to steer clear of them in presentations. His masterful tips taught us how to maximize design awesomeness while minimizing time wasted and team frustration while juggling in-progress documents among a team and across platforms.

As a quick recap of the show's highlights:

• "placing" documents is GOOD, it helps to keep file size down, and allows you to edit the placed document outside of InDesign without any extra work in your document. (remember the baby head)

• using paragraph styles is GOOD, they let you change all text at once... just have one person create the style sheet (or use the file David posted on Temp!) and make sure that everyone in your group who wasn't at the lecturette understands what to do with the style palates!

• using a single paragraph style and a single master page as a basis for all other styles/masterpages, is a GOOD IDEA

• as often as possible, try to keep things linked to the master pages and styles so that later changes are easy to make

• using the bullets and numbering option from the paragraph menu is a VERY GOOD IDEA, and the keycommand "indent to here" (ctrl/command + \) to line up text nicely

• Package your file when sending it out to others so that they can access all of the fonts and links that you used. Packaging is also a handy way to collect various images from who knows where on your harddrive into one place.

• Name new iterations of a project in versions (v1, v2, v3...), not with addendums like "final", "really_final" and "final_final" because we all know that those are lies.

• We are ALL constantly learning new tricks. Share tricks with your neighbors, and don't be afraid to ask others if you're stuck on something or don't know the best way to go about a task.



back to top

 

Aaron Marcus Speaks
"Cross-Cultural User Experience: What? So What? Now What?"

 
Aaron marcus with culture hat

Every semester during the week between the A and B sessions there is one week of short, intensive, guest taught classes called "intersession." This semester, the renowned communication designer Aaron Marcus is teaching a class on interaction design. Today he spoke during a lunchtime lecturette about one of his research interests, cross-cultural interaction design, an increasingly important topic as more and more companies work internationally.

If you are alarmed, amused or even frightened by the hat he is wearing in this picture, then his point is proven. He wore it to illustrate the different reactions people can have to the same stimulus across cultures.

His lecture, entitled "What? So what? Now what?" was a must see for those unitiated in the topic of cultural design factors as it surveyed some of the most important work in the field. The work of Geert Hofstede in cultural design factors was discussed at length as it was a main source of information and inspiration for Marcus' own research with his firm AM+A.

Besure to check out the next lecturette from Motorola's Sung-Gul Hwang. The announcement is above in ID News.


back to top

Showcase
 

Competition in a Cart
Foundation students enter design competition

 

This semester, the Foundation Product Design class is working on a very unconventional project. They have entered designboom.com's "Shelter in a Cart" competion. They were to design an alternative to the typical shopping cart used by many homeless with a focus on the users needs. When faced with this problem, many people see, accurately, that you cannot solve the most important problems of homelessness with a new cart; however, just as with IDEO's Deep Lift Pump it is possible to improve people's lives in simple yet meaningful ways through design.

The class' professor, Wonjoon Chung, spoke with us about it.

How did you choose this project?
I’ve chosen this project because of the scale of the content, i.e. a human scale cart, it focuses on the strength of the concept related to a particular user group. Its timing will be four weeks and the requirements (3 - 600x700 images) are also reasonable for foundation students.

What design methods are you teaching during this project?
Several design methods are applied. 1) Ethnographic observation of particular user group, 2) Design sketches for exciting, clear, and inspirational idea creation & generation, 3) simple proof of concept prototyping for concept verification and 4) Computer rendering (Rhino) for visualization of concepts.

What are some advantages of a competition instead of a normal assignment?
1. A competition gives students a chance to see what other alternative ideas are possible, and to compare their works with others.
2. Students usually work harder on competition projects than just on normal assignments because their work will be presented in public. This encourages them to do his or her best.
3. A competition allows students to learn how they effectively communicate design concepts to others in a few numbers of pages (e.g. 3 pages)
In addition, It you win, you will get prize ($2000 in this time) as well as getting a reputation.

Whatdo you think is the most difficult part of this topic?
I think the most difficult part for foundation students is that the topic requires several proficient design skills such as good perspective sketching, ergonomics, mechanism and so on. These skills and knowledge need to be well balanced by a designer from conceptualization to final detailing. This is the challenging part for foundation students.

The foundation students have been working very hard on this project. Late nights and hours in front of the Rhino machine (computer) have been par for the course. "Even though my final result may not be perfect, it has been a good problem to work on," says one Foundation student. "I hate Rhino," says another.

Wonjoon is a Ph.D candidate studying “Collaborative Prototyping in the Product Definition Process” He "hopes to finish" by 2007. The goal of his study is to develop a methodology that guides prototyping activities to improve its effectiveness in the product definition process. It aspires to help to facilitate better team communication, to create innovative idea generation with interdisciplinary team members (including users) and to reduce risk, time and money at design industry. In addition, for academia, it will help to establish a pedagogical guideline of rapid prototyping activities in a design curriculum for teachers and students to achieve desirable performance with prototypes in their curriculum.





back to top

 

Is Target's Pill Bottle Good User-centered Design?
by Zachary Jean Paradis

 
Target Bottle Pill photo

ClearRX

Much has been said about ClearRX, the prescription-packaging designed by Deborah Adler and being sold at Target across America. It has received awards and write ups in publications as varied as BusinessWeek, core77, I.D. Magazine, and the New York Times. The MOMA even included ClearRX in an exhibit this past October as Michael Beirut hailed it as The Great Non-Amber-Colored Hope : graphic design's equivalent to the iPod. Adler's design is clearly evocative and seems to address many of the needs consumers of prescription medication seem to have, but... is this really good user-centered design?

This query first occured this past summer as I was working in Silicon Valley. I went to Target with a fellow colleague to pick up a few items. ClearRX had just recently been released and we were both excited to see it in person. Although neither of us needed a prescription filled, we approached the pharmacist counter and asked to see the new design. The pharmacist on duty was helpful and immediately produced an empty bottle for us to examine. As we stood there, discussing our awe and amazement over what we thought was a fabulous piece of work, it became more and more apparent that the pharmacist had something to say.

When my colleague asked what was on her mind, she replied with a somewhat surprised, "Do you really want to know what I think?" We assured her we did and were met with an outpouring of frustration related to the new design. While she immediately agreed it was better for consumers, she complained that the bottle was designed in a way that made her job significantly harder, even claiming it took her twice the time to fulfill prescriptions. More specficially, she complained about the inset area in which the label needed to be applied. If not applied just right, it was impossible to insert the info card. That led her to then complain about the card itself. She noted that it took significant time to make as they needed to be folded "just right" and could be easily ruined. By her reaction, it seemed clear that no one had ever asked her what she thought about this tool which she used more than any other.

We left in a bit of a daze. How could this triumph of user-centered design be so poorly thought of by its primarly user?!? Over the next several months, I visited three other Targets in the Bay Area of California and Chicagoland. Each time I head immediately for the pharmacist to see if I could get them talking about ClearRX. Two of the three had almost nothing to say, probably as a result of me being a bit too direct in my questiong. The third opened up a bit and expressed similar sentiments to the complaints of the original pharmacist I talked to, also citing the much longer length it took to fulfill prescriptions.

The Meaning of "User-centered"
So, getting back to the original question, is ClearRX a good example of user-centered design? I would argue no as its primary user, pharmacists, are less efficient and slower as a result. Let me be clear that I am not decrying Adler or Target in saying this. Adler is a fabulous designer and Target is a great company at which I often shop (and would consider working with if any hiring managers are reading this). Obviously this new design is and should be hailed as a clear win for consumers. But, while it is the pinnacle of consumer-centered design, it should not be hailed as user-centered.

This is in an important distinction many so-called "user-centered" designers fail to realize with issues as a result. Being user-centered means focusing on every type of individual who might come in contact with some product or service being designed, not just the consumer buying it. It means viewing products being worked on in the context of manufacturing, shipping, use by sales and retail employees and, finally and importantly, by consumers. Many designers utilize "journey" frameworks in their work in an attempt to consider each way in which a product or service might be used. In this same line of thought, it is important to consider the "journey" of the object or service itself and each of the user-types with which it may come into contact.

Working with pharmacists and prototypes on the job itself could have led Target to release a design that was loved not only by consumers but also pharamacists themselves.



back to top

IDers: Past and Present
  With every newsletter we will try to bring to you a profile of a new ID student as well as one from the past so we have the chance to get to know each other better. Our aim is to reflect how varied and interesting every member of the ID community is and how much we can learn from each other, as well as to bring the whole ID community closer together. If you are interested in being profiled, or know someone who would be willing, drop us a line (e-mail below).

 

new IDer: Josh Kaplan
MDM, December 2006.

 
Josh Kaplan photo

My name is Josh Kaplan. I am 29 years old and an MDM student in Planning, Class of Winter 2006. I was born in Louisville, KY, grew up un Cincinnatti, OH and have lived in Syracuse, NY, Detroit, MI, and , most recently, Boston. I Went to Syracuse University to row (crew racing) and ended up stumbling onto Industrial Design as a major.   Before that I grew up in Cincinnati eating Skyline Chilly and misbehaving. Married?: Yes, I'm the sappiest husband I know.Children?: Not yet but soon. We're going to name our children “Time” and “Money” because that's what they are going to take from us. Politics: No. Religion: Never.

How did you end up at ID?
I heard about it from a friend who was a student here.   Sounded like a great experience so I started looking into it.

What were your motivations for coming?
Looking to understand innovation strategy, but also I wanted to eat Potbelly's 6 times a week and I knew of no other way to make that happen.

Where were you working?
New Balance Athletic Shoe

What are your first impressions about ID (people, faculty, the space, the city..)?
Geniuses, smart overachieving work-a-holics.   Very humbling!   Great faculty that are easy to get along with and make themselves accessible to the students.   All in all, a good atmosphere with a lot of energy.

What do you think you can bring to the people here at id (culturally, socially,..)? Slang expressions and some non-work/school related conversation.

Is there anything amazing from your culture or where you come from that you think people should not miss?
If you're ever in Boston, rent a car and go for a drive in the city or on the highway. It's a life changing experience. If you can handle Boston drivers and their attitudes, you can handle anything in life.

Which are the designers or thinkers have impressed you the most lately
or you are following now?
Jeffery Staple.   I met him back in December.   What a rock star this guy is.   Went to his office and store in the LES. Also, Naoto Fukasawa.   He really knows how to get the heart of an object and create a very pleasurable experience. I have his CD player hanging in our kitchen and love using it more each time.

What are the websites you could not live without?
Yahoo Fantasy Football plus!   Funkin.com (this is Jamiroquai's website) www.realultimatepower.net/ (if you like Ninja's peep this)

What kind of activities are you planning to do in your free time in case you have any while at ID?
Indulge in Chicago's fine food and drink scene.

Is there anything you think everybody should know about you?
If I were a dinosaur I'd be a “sleeposaurus. I love to sleep.   The color Orange is the greatest thing ever.





back to top


 

Old IDer: Phillip LaFargue II
MDM, December 2006.

  My name is Phillip LaFargue. I just graduated from ID in December in the Communication Design Track. I have a degree in literature and experience in radio and film, and I went through the Foundation program.
Phillip LaFargue photo

Where are you now?
Matter in Atlanta (www.matterco.com)

What do you do?
I work at a small design / strategy / innovation consultancy (Matter) that does huge work. Currently, I am part of a team that is concepting call-center strategy and software directions for one of the world's largest hotel corporations, but next week I will be on a conference call working toward a communication plan for a small, non-profit urban planning and coordination firm. That's a benefit of working as a consultant, there is variety in the work – if that's what you like.

Are you doing what you thought you would do while you were a student?
Almost exactly. There are always nice surprises though.

What are the skills learned at ID that you use the most in your current job/life?
Hmmm, that's tough because I use a lot of it. The communication skills learned at ID in general are important: speaking skills, visual communication and presentation, sketching ideas on a whiteboard. Video ethnography, photo studies, interviews, and other types of user-research are all a part of what we do – and equally as important is being able to create a research plan. Although I use frameworks learned at ID, I also find myself framing problems in different new ways, depending on the need, to generate meaning. But I think getting the core frameworks down in school made that possible. I've only been out of school for a few months, but I know in the near future I will be using the prototyping skills that were ingrained at ID. In a nutshell, it is important to understand the design process, its iterative nature, and where the different methods you learn fit into that process – it can be adapted in some form for almost any project. And to reiterate, communication is key (verbally, visually, technically), no matter what your role, to facilitate workflow and to develop ideas and solutions to their full potential.

What hard times did you have ID, and what got you through them?
Coming in right out of undergrad, with a non-design-related background, I found it very challenging to make myself noticeable to employers, and to a lesser degree, faculty. I found myself comparing myself to other students a lot and getting defensive about my background. When I realized this was the wrong thing to do , and started just utilizing the skills I had and honing what I thought were my strengths, life got a lot better. I think that while we are all learning the same processes and methods, we each have different role to fill. With my background in English and Public Media, my role became that of a communicator (see previous question), and that still holds true.

If you could have changed one thing about ID while a student, what would it have been?
I would have put ID on a warm beach.

What was the most valuable class that you took while at ID?
They were all valuable in some way (well, almost all of them), but if I had to pick the top three, I would say Vijay's Design Analysis (I regret not taking Synthesis), Dennis and Mark's Service Design class, and Demo.

What book are you reading now?
Start an Independent Record Label by J. S. Rudsenske

Any favorite Chicago spots to recommend?
I love my old home Wicker Park. Not long before I left, a new restaurant opened up on North Ave. right near Wood St. - Parlor. Its awesome.

Restaurants:
Smoke Daddy (great BBQ)
Santullo's (NY style Pizza)
Pizza Metro
Sultan's Market (Mediterranean cuisine)
Penny's (Thai noodles)

Bars:
Gold Star
Club Foot
Rodan
Inner Town Pub
Subterranean

All good WP spots.

What other advice do you have for current and/or future ID students?
If at all possible, participate in the IDSAB (student-run) organizations in some way. You will learn skills and make connections that will prove very beneficial in your career. You will also contribute to strengthening ID's infrastructure and building its name as the world's top Institution for Design thinking and education. It WILL pay off.





back to top


of Interest
 

Around town: Topolobampo
by Woo Jin Park

 

We have a new restaurant critic this week. Woo Jin Park is a big fan of nice food. Having lived now in LA, SF, NY and Chicago, he has seen, and tasted, his fair share and is kind enough to share his opinions with us.

Topolobampo photo


Topolobampo
445 N Clark St
Chicago, IL 60610
(312) 661-1434
(Just around the corner from ID)

Perhaps the biggest adventure in eating at this fancy Mexican restaurant is not experiencing the much ballyhooed exotic dishes of chef Rick Bayless, but getting a table. Chef Bayless offers two dining experiences at his location—the more casual, reservation-less Frontera Grill and the dressier, good luck getting a reservation Topolobampo. As a last minute decision on a Wednesday night, my friend and I decided to try to get a seat at Frontera Grill (On a previous Tuesday, the estimated wait was 45 minutes.). However, this time we got lucky and sat immediately at the bar, where you can secretly order from the Topolobampo menu.

We started with their famous margaritas, which are voted as one of the best in the world. It was indeed fantastic, especially for it’s ~$8 price (But beware to those blended folks, these come straight up.). Next, we had the Trio, Trio, Trio appetizer— small portions of Ceviche Fronterizo, Ceviche Yucateco and Seaside Cocktail of sweet shrimp and limey halibut. It was good, but only a tad better than your typical fresh ceviche. My main dish was the Langosta con Crema de Quelites— a garlic-marinated, pan-roasted Maine lobster with creamy sauce of wild Mexican greens (quelites), rustic mashed potatoes and camote (Mexican white sweet potato), and cava-dressed sunflower greens. Wow, could the lobster have been smaller? After the mashed potato filling, I was left with maybe two bites of the lobster. My friend had the Borrego con Lentejas— roasted Crawford Farm lamb with red chile-lentil braise, wilted Snug Haven spinach, jícama-dried cherry salsa and sweet-and-savory plantain tortas. Again, sounds mouth-watering on paper, but like the lobster dish, the flavors seemed almost too common. Perhaps their most popular dish is their Chile Rellenos, in which only six are made daily because it takes the whole day to make. It was sold out when we ate so call ahead early to secure one.

Unfortunately, I give this restaurant a B+. I really wanted to like it and the food was good, but not great (And note that all of the dishes that we had came at the recommendation of the bartender.). And the real let down of the restaurant was the price. Our total meal came out to $190 for 4 margaritas, 1 appetizer, and 2 entrees, including tip. At about $75-$100 per person, I expect much more memorable foods. They do refresh their menus monthly, so perhaps I just got a bad month.

Please look for more reviews in the future as I “eat into” my loan checks even more. Until then, bon appetit!




back to top

 

Observed

  Where the logos of defunct companies go? to the logo graveyard..
http://www.logorip.com/

-Ping Mag. An eZine with the newest and craziest trends in Japan
http://www.pingmag.jp/


-Democracy Player. Creat your own video streaming channel with open source tools
http://www.getdemocracy.com/

-Fantastic blog from a Nokia researcher travelling all over the world spotting mobile communication trends
http://janchipchase.com/

While he is getting his MBA, John Maeda is focusing on "simplicity"
http://weblogs.media.mit.edu/SIMPLICITY/



Send us your design related links to our emails below



back to top

   

About engageID
 

engageId newsletters http://www.id.iit.edu/news/engageid/

submit your stories or suggestions to: newsletter@id.iit.edu

Co-editors: Alex Cheek and Enric Gili Fort

Contributors: Alex Curtis, Zachary Jean Paradis, Eric Niu, Joyce Chen, Josh Kaplan, Woo Jin Park